Privacy Policy

1. Introduction

Helpify operates gethelpify.com and provides done-for-you AI support and sales intake systems for home gym equipment ecommerce brands. This Privacy Policy explains how we collect, use, and protect information when you visit our website, interact with our chat widget, book a strategy call, or communicate with us. If you have questions, contact us at hello@gethelpify.com.

2. Information We Collect

We may collect the following types of information:

• Contact information such as your name, email address, company name, and role
• Information you submit through forms, chat messages, or strategy call booking flows
• Business information you choose to provide about your company, support workflows, ecommerce stack, ticket volume, or operational needs
• Technical information such as IP address, browser type, device type, pages visited, and referral source
• Communication records from email, chat, or call scheduling

3. Chat Widget Data

If you use the Helpify chat widget on this website, we may process the messages you send in order to answer your questions, improve the website experience, and understand whether Helpify may be relevant to your business.

Please do not submit sensitive personal information, payment details, passwords, private customer records, health information, or confidential business information through the chat unless specifically requested through an approved secure process.

4. How We Use Information

We use information to:

• Respond to inquiries and explain Helpify and its services
• Book and prepare for strategy calls
• Understand visitor interest and improve our website
• Improve our AI agent workflows and support experience
• Communicate with prospects and customers
• Operate, secure, and maintain the website

5. Strategy Calls and Contact Forms

If you book a strategy call, we may collect your name, email address, company details, call notes, and information you provide before or during the call. This information is used to prepare for the call, evaluate fit, and follow up with relevant information.

6. Cookies and Analytics

We may use cookies, analytics tools, and similar technologies to understand website traffic, improve performance, and measure engagement. You can control cookies through your browser settings.

7. Third-Party Services

We may use third-party tools to operate the website and business, such as:

• Website hosting providers
• Analytics tools
• Scheduling tools
• Email providers
• Chat and AI infrastructure providers
• Automation and CRM tools

These providers may process information on our behalf according to their own terms and privacy practices.

8. Data Sharing

We do not sell personal information. We may share information with service providers that help us operate Helpify, comply with legal obligations, protect our rights, or complete a business transaction such as a merger, acquisition, or asset transfer.

9. Data Retention

We retain information only as long as reasonably necessary for business, legal, operational, and security purposes. If you want us to delete information associated with you, contact us at hello@gethelpify.com.

10. Security

We use reasonable technical and organizational measures to protect information. However, no system is completely secure, and we cannot guarantee absolute security.

11. International Visitors

If you access Helpify from outside the country where our service providers operate, your information may be processed in other countries. By using the website, you understand that your information may be processed where our providers are located.

12. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. To make a request, contact us at hello@gethelpify.com.

13. Children's Privacy

Helpify is intended for business users and is not directed to children. We do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.